The firm has defended consumer cases in over 48 cities/towns across India having represented various clients and particularly airlines in a variety of disputes relating to alleged defective goods and/or alleged inadequate services. The firm has also had the opportunity to litigate consumer cases that would ordinarily remain the domain of civil courts.

We have successfully defended cases involving large cargo consignments and other recovery claims up to the Supreme Court of India on the ground that these were beyond the jurisdiction of the Consumer Courts. We have also successfully pursued consumer complaints directly in the National Consumer Disputes Redressal Commission.

The firm’s lawyers have handled several litigations under the Consumer Protection Act, 1986 as well as the Consumer Protection Act, 2019. We have reported judgments in this field of law which are regularly relied upon.

The firm has maintained a strong team for Product Liability which has resulted in our participation in the Lexology Getting the Deal Through series. The firm’s lawyers have contributed to the India Chapter on Product Liability for several years and the recent 2023 Product Liability India Chapter can be found HERE.